Edvisor Insurance Support
Your one-stop insurance marketplace. Whether you need to make changes, cancel a policy, or simply find answers -- we are here to help you navigate insurance for your students.
Cancellations
Need to cancel an insurance policy? Learn about the cancellation process, required documents, and expected timelines.
Click hereChanges & Amendments
Update policy details such as dates, coverage level, or personal information. See how long amendments take per provider.
Click hereFAQs
Browse frequently asked questions about insurance policies, claims, refunds, and more.
Click hereKnowledge Base
Access guides, documentation, and resources to help you navigate insurance options on the Edvisor platform.
Click hereProcessing Times
Estimated processing times vary by provider and request type. Times shown are in business days unless otherwise noted.
| Provider | Type | Estimated Time |
|---|---|---|
| Ahm | OSHC | ~1 hour |
| Allianz | OSHC | ~1 hour |
| Bupa | OSHC | ~2 hours |
| Medibank | OSHC | ~1 hour |
| Nib | OSHC | ~2 hours |
| Terrawind | International | ~1 hour |
| Assistcard | International | ~2 hours |
| Provider | Type | Estimated Time |
|---|---|---|
| Ahm | OSHC | ~3 business days |
| Allianz | OSHC | ~3 business days |
| Bupa | OSHC | ~3 business days |
| Medibank | OSHC | ~3 business days |
| Nib | OSHC | ~3 business days |
| Terrawind | International | ~5 business days |
| Assistcard | International | ~2 business days |
| Provider | Type | Estimated Time |
|---|---|---|
| Ahm | OSHC | ~5 business days |
| Allianz | OSHC | ~10 business days |
| Bupa | OSHC | ~3 business days |
| Medibank | OSHC | ~5 business days |
| Nib | OSHC | ~20 business days |
| Terrawind | International | ~5 business days |
| Assistcard | International | ~5 business days |
All group booking requests are processed within 6 business days, regardless of the insurance provider. For large groups (20+ students), please contact our team directly for expedited processing.
Get in touch with our team!
Have a question that is not covered here? Our support team is ready to assist you via chat or email.