We currently have EdCommerce translated into 11 languages: English, Spanish from Spain, Spanish from Latin America, Portuguese from Portugal, Portuguese from Brazil, French, Italian, Korean German, Japanese, Turkish.

Should you require your EdCommerce translated into another language, please raise this request with your Edvisor Account Manager.

You can add unlimited users to your EdCommerce platform at no extra cost. 

We currently offer our own integrations at no extra cost, allowing you to send email notifications, SMS, conduct video calls, and securely store your database.

You can also connect external platforms such as Google Analytics, Instagram or Facebook by integrating a snippet code into your site.

To add a script to EdCommerce, please refer to this article.

Through this scripts functionality, you can also integrate chatbots and other marketing tools.

*It's important to note that the proper functioning of these integrations relies on the technology of third parties and their compatibility with your EdCommerce platform.

1. Email: You can create customized emails that are automatically sent when a user submits their information or makes a reservation. Learn how in this tutorial.

2. Chat: The chat feature provided by EdCommerce allows students to message you via live chat.
   
   Video calls can also be conducted if necessary. Alternatively, you have the option to integrate your WhatsApp Business account instead of using our live chat.
   
   To enhance your conversations, you can create chat templates for smoother interactions. Learn how in this tutorial. 

3. Notifications: Our platform includes a notification system that enables you to send messages through email, SMS, and chat.
   
   To send notifications, simply access the visitors' table and choose the preferred method that suits your needs.

These communication channels provide flexibility and convenience in engaging with students on EdCommerce.

Yes, you can set a default currency for the prices displayed on your EdCommerce platform.

To do this, go to Ecommerce > Ecommerce Details.

From there, you can select the desired currency and language settings that you want to be displayed as default. 

The exchange rate is updated automatically. It is obtained directly from your Edvisor account.

No, it is not possible to change the prices directly as we use the pricing provided by the educators. 

The providers in EdCommerce are linked to the ones set up in your Edvisor account, so you can only have on EdCommerce, the providers that are available on Edvisor.

There are several reasons for this requirement, such as utilizing a global exchange rate, accessing real-time dynamic prices, and ensuring the synchronization of quotations and bookings between EdCommerce and your Edvisor account.

Unfortunately, these a names are used globally on Edvisor and cannot be changed.

No, program categorization is done globally on Edvisor and it can't be modified by our users. 

EdCommerce is built to sell education programs online, but you can also include additional fees and services as add-ons, to cross sell and increase your average ticket. 

You can import all your existing education providers from your Edvisor account into your EdCommerce platform.

Additionally, if you wish to create personalized products, you have the option to create packages of courses or international experiences.

For those who want to create unique providers not linked to their Edvisor account, we offer the "packages" feature or the ability to create programs with fixed prices.

Please note that if you create custom programs or providers you won't benefit form real-time price updates or platform synchronization. 

To create a new provider or product, please follow these steps.

Yes, we automatically sync the leads generated on EdCommerce with your Edvisor platform.

All the leads you generate through EdCommerce will be reflected in both systems, thus ensuring that the contact information remains consistent and up-to-date on your Edvisor account.

This allows you to conveniently follow up with your students on Edvisor.

No, contacts will not be duplicated in your Edvisor account.

If a lead from EdCommerce already exists on Edvisor, the system will update it with the latest information provided by the student, allowing you to have up-to-date information at all times.

Yes, both you and the student will receive an email confirmation.

You have the flexibility to customize the fields on your lead and booking forms according to your own  preferences.

By default, we collect:

• Name
• Last Name
• Email
• Phone
• Custom fields from your Edvisor account.

You can include additional fields by including them on your Edvisor platform.

Follow this tutorial to learn how to set up your forms on EdCommerce.

*Custom fields need to be created on Edvisor to ensure an accurate matching and synchronization of information between both platforms.

No, EdCommerce forms are currently exclusive to the Edvisor platform.

If you wish to utilize your own CRM, we recommend downloading the lead or booking database in CSV format from your EdCommerce platform, and then importing it into your CRM. This will allow you to manage your data within your CRM system.

Yes, EdCommerce synchronizes the information of the quotes made by students to your Edvisor account. This allows you to have immediate access to the quotes and enables you to follow up with the students promptly.

You can see the full list of quotations created on your EdCommerce in the Quotations section (Edit your EdCommerce Site > Quotations)

To see detailed information about a specific quotation, click on the   icon.

Yes, you have the flexibility to add fees, services, or fixed costs and associate them with specific educators or programs.

To do this, follow these steps:

1. Go to your EdCommerce Settings > Custom Fees.
2. In the Custom Fees section, you can create new custom fees. Specify the amount, currency, and name of the fee you want to add.
3. Once you have created the custom fee, assign it to specific providers. Click on the three dots icon next to the fee and select the providers with whom you would like the fee to be applied.
4. This custom fee will be displayed in the checkout section and any quotes you create.

Yes, when a student processes a booking on EdCommerce, they will receive a confirmation email containing a summary of the services they have purchased. This email includes all the relevant personal information and booking details that were provided during the booking process.

You can customize the content of this confirmation email in the email templates section of your EdCommerce platform.

Additionally, the student's bookings will be synchronized with your Edvisor platform, where you can view the status of their bookings as a "Sale". This allows for easy tracking and management of their bookings.

Yes. From your Edvisor platform, you will be able to set up accommodation and additional services, that can be imported and displayed in your EdCommerce.

There are two ways to add fees:

• Optional fees can be added in the Additional Services section, which are imported from your Edvisor account.
• Mandatory fees can be added in the Custom Fees section in EdCommerce. (EdCommerce Settings > Custom Fees)

At the moment, it is not possible to configure automatic replies when a chat request is opened. However, we are constantly working on improving our platform and adding new features, and will consider this for future releases.

In the meantime, you can set your chat availability in the "Availability" section, just go to your EdCommerce settings > Support Chat > Availability 

 

You can add EdCommerce to your website, but it cannot be embedded directly.

EdCommerce is a platform that allows you to combine your content website with transactional technology, enhancing your ability to generate qualified leads and bookings.

Check out this tutorial to learn how to add EdCommerce to your wordpress website.

EdCommerce does not have a direct positive or negative impact on your SEO. 

SEO positioning strategies are particularly effective for the top and middle stages of the marketing funnel. EdCommerce, on the other hand, is a tool created to help you at the bottom of your funnel, capturing students who are interested in obtaining price information and making reservations easily.

EdCommerce is designed to assist you with sales and transactions on your website, not to position you on Google or help you get more traffic.

Additionally, importing texts from educational institutions can result in multiple pages with similar information, which is considered a Black SEO practice that may lead to penalties. To prevent this, EdCommerce is not embedded on your website and our pages are not indexed in Google.

To improve your SEO, our recommendation is to have a comprehensive content strategy. This includes designing recommendations for your students, creating content and blog posts, and producing specialized videos about destinations.