Is paying annually like having a 1-year contract?
Not at all. Even when you pay annually, you can add or remove additional users any time; and you can cancel your plan any time. We will refund you any days you haven't used.
Is there a cancellation fee?
If you don’t like Edvisor, we will be sad, but you will get your money back. You're free to cancel your plan at any time, whether you're paying monthly or yearly. We will refund any days you haven't used based on your current rate. We will also export all your data neatly into Excel format for you to take away. No hard feelings.
How much training can we get?
As much as you like! We like to call our customer support a concierge service because we are always available for 1-on-1 training through tools like Skype, answering any questions, and work with you on how to best use Edvisor to grow your business.
Can I customize it to my specific needs?
Many parts of Edvisor is customizable including your student sales pipeline and your agency information or logo. Many of our current customers use Edvisor a little differently to suit their agencies.
Is my data safe? Where is my data stored?
Yes. Very. We use industry-standard SSL to keep your account and data safe and do daily backups. We use Stripe to process any payments and therefore do not store sensitive credit card information on our servers. No one has access to your account and data but you.
If I need my data, how can I get it if I stop using Edvisor?
If you want to stop using Edvisor, we won’t try to make things hard for you. Just let us know and we’ll export all your data into an Excel sheet for you.
Is the system in multiple languages?
We currently support English, Spanish, Portugese, Japanese, French, and Tranditional Chinese for our agents. For outgoing emails and student quotes, we support over 13 languages. If you’d like to translate Edvisor for us, contact us and we’ll implement your translations when you sign up!
How do I connect with schools on Edvisor?
When you sign up, you’ll be assigned an Edvisor ID. Schools and agents add and connect with each other with their Edvisor ID, just like how you connect with your friends on Skype.