Edvisor Insurance Support

Thank you for using our Insurance Marketplace! On this page, you will find all the resources you need to operate with Edvisor insurance tools.

 

cancelar

Cancellations

Would you like to cancel an insurance policy made through Edvisor?

Click here →
retweet-

Changes

Would you like to modify an insurance policy made through Edvisor?

Click here →
ask

FAQs

Frequently asked questions about our Insurance Marketplace.

Click here →
book

Knowledge Base

Learn how to get the most out of the Edvisor Insurance Marketplace

Click here →

Get in touch with our team!

In-App Chat Email

Insurance Marketplace Processing Times

Edvisor collaborates with the providers of our Insurance Marketplace to ensure maximum efficiency in order to give our customers the best experience. We kindly ask that our partners please be mindful of the processing times that are established for each provider:
Category Provider Processing time
OSHC AHM 1 hour
OSHC Allianz 1 hour
OSHC Bupa 2 hours
OSHC Medibank 1 hour
OSHC nib 2 hours
International Insurance VUMI 1 hour
International Insurance Terrawind 1 hour
International Insurance Universal Assistance 2 hours
International Insurance Assistcard 2 hours
Cancellation/Interruption Travelfine 2 hours

If you’re using the Edvisor for Agents platform and need to request an amendment, you can do so easily and quickly through the platform itself. Here's a step-by-step guide on how to proceed!

Category Provider Processing time
OSHC AHM 2 days
OSHC Allianz 3 days
OSHC Bupa 3 days
OSHC Medibank 2 days
OSHC nib 3 days
International Insurance VUMI 8 days
International Insurance Terrawind 5 days
International Insurance Universal Assistance 5 days
International Insurance Allianz Global Assistance up to 12 weeks
International Insurance Destination up to 12 weeks
International Insurance Manulife up to 12 weeks
International Insurance Tugo up to 12 weeks
International Insurance Adeslas changes not allowed
International Insurance Assistcard 2 days
Cancellation/Interruption Travelfine 10 days
*For your reference, the response time is in business days.
If you’re using the Edvisor for Agents platform and need to request an amendment, you can do so easily and quickly through the platform itself. Here's a step-by-step guide on how to proceed!

 

 

Category Provider Processing time
OSHC AHM 5 days
OSHC Allianz 10 days
OSHC Bupa 3 days
OSHC Medibank 5 days
OSHC nib 30 days
International Insurance VUMI 3 days
International Insurance Terrawind 5 days
International Insurance Universal Assistance 5 days
International Insurance Allianz Global Assistance up to 12 weeks
International Insurance Destination up to 12 weeks
International Insurance Manulife up to 12 weeks
International Insurance Tugo up to 12 weeks
International Insurance ASISA up to 8 weeks
International Insurance Adeslas up to 8 weeks
International Insurance Assistcard 5 days
Cancellation/Interruption Travelfine N/A
*For your reference, the response time is in business days.

All group booking requests will be processed within 6 days of them being received.*

Edvisor partners can follow the simple steps of How to book insurance for groups or in bulk in order to share these requests with our Insurance Operations team.