1.1 Edvisor Technologies Inc. ("Edvisor") offers its Service (as defined below) through its website at www.edvisor.io (the "Site"), governed by this Terms of Service agreement ("TOS"). By accepting this TOS or by accessing or using the Service or Site, you confirm that you have read, understood, and agree to be bound by this TOS. If you are entering into this TOS on behalf of a company or other legal entity, you affirm that you have the authority to bind such entity and its affiliates to these TOS. The terms "you" or "your" will refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with these TOS, you must not accept these TOS and may not use the Service.
1.2 Edvisor may modify this TOS periodically. Notice of changes will be sent to you via email (to the email address Edvisor has on file) and also displayed on Edvisor. You can review the most current version of this TOS at any time at http://www.edvisor.io.com/terms. The revised terms and conditions will become effective upon posting and if you use the Service after that date, we will consider your use as acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to you, your only remedy is to cease accessing and using the Service.
The "Service" includes (a) the Site, (b) the Edvisor course search tool, quoting tool, invoicing tool, customer relationship management (CRM) features, booking tool, add-ons tool management tool, school discovery tool, and other features provided through the Site, and (c) all software, data, numbers, text, images, sounds, video, and content made available through the Site or services (collectively referred to as the "Content"). Any new features added to or augmenting the Service are also subject to this TOS.
2.1 Specific Services: For users that sign up for the Distribute module, additional responsibilities apply as outlined in Section 7. For users that use our insurance marketplace, additional terms apply as outlined in the Providers, Purchases, Summarized Information, and Refunds sections.
3.1 Subject to the terms and conditions of this TOS, you may access and use the Service only for your internal business purposes as contemplated by the Agreement. You shall not (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service available to any third party, other than as expressly permitted by this TOS; (b) use the Service to process data on behalf of any third party, or (c) use the Service in any unlawful manner or in any manner that interferes with or disrupts the integrity or performance of the Service and its components.
3.2 Subject only to the limited right to access and use the Service expressly granted to you under this TOS, all rights, title and interest in and to the Service and its components will remain with and belong exclusively to Edvisor. You shall not modify, adapt or hack the Service to falsely imply any sponsorship or association with Edvisor, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks.
3.3 You are responsible for all information, data, text, messages or other materials that you post or otherwise transmit via the Service. You are responsible for maintaining the confidentiality of your login and account and are fully responsible for any and all activities that occur under your login or account. You agree and acknowledge that your login may only be used by one (1) person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as your plan allows. Edvisor reserves the right to access any or all your accounts in order to respond to your requests for technical support.
3.4 You understand that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to Edvisor’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Service.
3.5 The failure of Edvisor to exercise or enforce any right or provision of this TOS shall not be a waiver of that right. You acknowledge that this TOS is a contract between you and Edvisor, even though it is electronic and is not physically signed by you and Edvisor, and it governs your use of the Service and takes the place of any prior agreements between you and Edvisor.
"Edvisor" and Edvisor’s various logos used or displayed on the Service are trademarks of Edvisor and you may only use these trademarks or logos for promotional purposes to identify yourself as a customer or user of the Edvisor products and services, provided you do not attempt to claim ownership of the marks by incorporating any of them within your names or offerings.
5.1 The Service is made available on a paid subscription basis.
Edvisor charges for plans with added capacity and agency connection provisioning. You will be billed monthly or yearly starting on the day of registration, depending on the type of payment plan you choose. Your billing plan will automatically renew after each billing cycle (monthly or yearly) unless you request a cancellation as outlined in Part 6. Each time the billing plan renews; we will charge your payment method on file.
5.2 Edvisor provides an interface for the account owner to change credit card information (e.g., upon card renewal).
The account owner will receive an email receipt upon each credit card charge. Edvisor uses a third-party intermediary to manage credit card processing and this intermediary is not permitted to store, retain, or use your billing information except to process your credit card information for Edvisor. Please visit the privacy section on this same page to understand how Edvisor collects and uses personal information.
5.3 Price Changes.
Edvisor reserves the right to change the prices of its products and services at any time. We will provide you with at least 30 days' advance notice before any price changes take effect. Such notice will be provided to the account owner via the email address on file and will also be displayed within the Service interface or on the Edvisor website. Continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. If you do not agree with the price changes, you have the right to reject the change by canceling your subscription before the price change becomes effective. If you have a prepaid subscription, the price change will not affect your current subscription period and will only take effect upon the next renewal.
6.1 You are responsible for properly canceling your account. The account owner can cancel the account at any time by clicking on the Settings link after logging in, then clicking the Contact Us for Account Changes link. There are no other means of canceling your account. All of your content will be deleted from the Service within twenty-four (24) hours upon cancellation. This information cannot be recovered once your account is canceled. If you cancel the Service, your cancellation will take effect immediately and you will not be charged again.
6.2 Edvisor reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service and remove and discard any of your content in the Service, for any reason, including, if Edvisor believes that you have violated these TOS. Edvisor will use best efforts to publish on the Site or notify you about any planned downtime of the Service, and will use all reasonable efforts to contact you directly via email to warn you prior to suspension or termination of your account. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. Edvisor shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service.
If you sign up for the Edvisor Distribute module, you agree to the following:
7.1 Collaborate with Edvisor to launch your profile within twenty-five (25) days of subscribing to the Service.
7.2 Assume sole responsibility for the accuracy and reliability of any Content (data, numbers, text, images, sounds, video, or other content) you upload or submit to the Service. If an education agency disputes the Content in your Edvisor Account, including pricing and promotions data, you are responsible for resolving the issue with the education agency.
7.3 Retain all rights, titles, and interests in your Content, including all intellectual property rights.
7.4 Grant Edvisor the necessary licenses to your Content solely for the purpose of delivering the Service.
7.5 Refrain from providing, posting, or transmitting any Content that infringes or violates third-party intellectual property rights, applicable laws, or contains any viruses or programming routines intended to damage, surreptitiously intercept, or expropriate any system, data, or personal information.
Should you purchase insurance through Edvisor's marketplace, please be aware of the following:
8.1 Edvisor's Role: Edvisor acts only as a conduit and reseller of insurance products. The insurance providers are solely accountable for their offerings and fulfillment. When you apply for insurance via Edvisor, we collect your application and payment and forward them to the appropriate provider. Any policy you purchase is subject to the provider’s terms, not Edvisor's. Edvisor is not an insurer, does not represent any insurance provider, and does not guarantee the provider's ability to meet its obligations. Edvisor bears no responsibility for the delivery, execution, or any claims arising from the insurance product.
8.2 Purchases: By buying a policy, you affirm that you are the authorized account holder used for payment or have explicit consent from the authorized account holder to make the purchase and payment.
8.3 Information Summary: The Edvisor website provides general statements about the insurance offerings' terms. These statements do not cover all terms and conditions of each policy. You are responsible for verifying the exact terms of any product you plan to purchase. Edvisor is not liable for any discrepancies between the summarized information and the actual insurance policies' terms.
8.4 Refund Policy (applicable to all requests submitted to Edvisor on or after Oct 1, 2023):
Edvisor will respect the terms, conditions, and cancellation policies of each insurance provider. If you are eligible for a full refund from the provider, Edvisor will refund the full purchase price minus any processing or bank fees incurred by Edvisor on the original purchase. If you are eligible for a partial refund, Edvisor will refund the unused portion of your premium minus any processing or bank fees incurred by Edvisor on the original purchase. Typical processing fees are about 3.5%. Refunds will be issued to the original card used for the purchase. Customers with “Pay Later” terms will have refunds credited to their account for future use. Any commission adjustments resulting from the refunds will be reflected in future customer commission statements, reducing the total balance owed to the customer.
9.1 Both you and Edvisor shall be permitted to make public announcements, including but not limited to, press releases and media announcements, regarding the existence of this Agreement and the relationship between the parties.
9.2 Edvisor shall be permitted to disclose, including through the display of your name, trademark(s) and logo(s) on EDVISOR’s website, sales and marketing presentations, and publicity and marketing materials, that you are one of its customers.
This amendment ("Amendment") modifies the Terms of Service ("Agreement") between Edvisor ("Company") and users ("Users") who access and utilize our Application Programming Interface ("API"). Effective Date: 5th, July, 2023
10.1 Prohibition on API Data Storage: By accessing or using our API, Users expressly acknowledge and agree that they shall not store any data obtained through the API, whether it be raw data, processed data, or any derivative thereof, outside of the immediate processing requirements necessary for the authorized and intended use of the API.
10.2 Data Usage Restrictions: Users shall not, under any circumstances, retain, persist, reproduce, cache, store, or save any API data obtained from our services, except for the duration necessary to perform immediate operations or processing within their application while actively using the API. All data obtained through the API must be promptly discarded once it is no longer required for the intended purpose.
10.3 Data Security and Confidentiality: Users are responsible for implementing adequate security measures to prevent unauthorized access, disclosure, or misuse of API data during the permitted processing period. Users shall ensure the protection of data privacy and maintain strict confidentiality in accordance with applicable laws and regulations.
10.3 Breach and Remedies: Any violation of this amendment shall be considered a material breach of the Agreement. In the event of non-compliance, the Company reserves the right to suspend or terminate API access, pursue legal remedies, and seek damages for any losses resulting from the breach.
10.4 Reservation of Rights: Edvisor reserves the right to monitor API usage and investigate any suspected violations. Edvisor may modify or update this amendment at any time by providing notice to Users through reasonable means, including posting the revised terms on the Company's website or notifying Users via email.
10.5 By continuing to access or use the API following the effective date of this Amendment, Users acknowledge and agree to be bound by the terms and conditions outlined herein.
THE SERVICE, INCLUDING THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW AND Edvisor EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT Edvisor DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE AND NO INFORMATION OR ADVICE OBTAINED BY YOU FROM Edvisor OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.
12.1 UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL Edvisor BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA OR BUSINESS INTERRUPTION. IN ADDITION, Edvisor SHALL NOT BE LIABLE FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE MONTHLY SERVICE FEE PAID OR PAYABLE BY YOU FOR THE ONE MONTH PRECEDING THE TIME OF ANY CLAIM FOR MONETARY DAMAGES OR ONE HUNDRED ($100) U.S. DOLLARS. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS TOS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT.
12.2 Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, Edvisor’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
All intellectual property rights in the Service, the Site, and Content belong and remain with Edvisor. You acknowledge and agree that you have no right, title, or interest in or any Service, Sit, or Content, except as provided in this TOS. You agree not to challenge, directly or indirectly Edvisor's ownership (or its licensors as applicable) of and title to the Service, Site, and Content.
Edvisor may assign or transfer this TOS, in whole or in part, without restriction.
You are responsible for complying with any applicable laws, rules, or regulations governing the export of the Service or any of its components. Governing Law. These TOS shall be governed by the laws of Ontario without regard to the principles of conflicts of law. You hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and provincial courts of Ontario for the purpose of resolving any dispute relating to your access to or use of the Service.
These TOS shall be governed by the laws of British Columbia without regard to the principles of conflicts of law. You hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and provincial courts of the Province of British Columbia for the purpose of resolving any dispute relating to your access to or use of the Service.
The EdCover Program (hereinafter referred to as the "Program"), offered by Edvisor, aims to foster confidence in the pricing information displayed on the Edvisor Platform and to ensure smooth interactions between Agents and Providers. The Program achieves these objectives by guaranteeing the accuracy of prices generated on the Platform and providing compensation for discrepancies that may arise, in accordance with the terms and conditions set forth in this Policy.
For the purposes of this Policy, the following terms shall have the meanings set forth below:
(a) "Agent": An entity that purchases services from Providers for themselves or on behalf of a student.
(b) "Claim": A formal request submitted by an Agent or Provider to Edvisor seeking compensation or remedy under the EdCover Program, in accordance with the eligibility criteria and process outlined in this Policy.
(c) "Company" or “Edvisor”: Refers to Edvisor Technologies Inc., the entity offering the EdCover Program and operating the Edvisor Platform.
(d) "EdCover" or "the Program": A program offered by Edvisor designed to ensure the accuracy of pricing information on the Edvisor Platform and provide compensation for inaccuracies.
(e) "Edvisor Platform": Consists of Edvisor Distribute, Edvisor for Agents, and EdCommerce, collectively forming an integrated online platform operated by Edvisor to facilitate the listing, discovery, and booking of education and accommodation services offered by Providers,for Agents and students.
(f) "Eligible Information": Information related to an Offering that meets specific criteria outlined in Section 3.1.
(g) "Good Standing": A status where a Party is in compliance with all the terms and conditions of their respective agreements with Edvisor and has no outstanding or unresolved breaches, disputes, or violations related to their account or use of the Edvisor Platform.
(h) "Offering": A course or accommodation service listed by a Provider on the Edvisor Platform.
(l) "Error": A discrepancy between Eligible Information displayed on the Edvisor Platform and the Provider's actual or intended Offering information.
(j) "Pricing Management": A paid service provided by Edvisor wherein Edvisor undertakes the responsibility of entering, updating, and maintaining the Offering and pricing information on the Edvisor Platform on behalf of the Provider. To facilitate the effective execution of this service, the Provider is obligated to furnish Edvisor with accurate, complete, and timely information pertaining to their Offerings and pricing.
(k) "Provider": An entity that offers educational or accommodation services through listings on the Edvisor Platform.
(l) "the Parties": Edvisor, the Agent, and the Provider, as applicable.
3.1 Eligible Information
The Program applies only to Eligible Information that satisfies all of the following criteria:
(a) Eligible Information is any of the following elements, provided that they impact the final price: base price, discount value, promotional structure and eligibility, minimum or maximum durations, student eligibility requirements, region-specific restrictions, or eligibility dates.
(b) The information is displayed on the Edvisor Platform as part of a quote generated entirely within the Platform.
(c) The Offering is designated as part of the Program, as indicated by an EdCover badge displayed next to the price.
(d) The information relates to a course or accommodation service, encompassing directly associated fees, promotions, and discounts.
The Program does not cover any discrepancies or inaccuracies on the Platform that are:
(a) Related to a product or service not explicitly listed in the eligibility criteria (e.g., insurance products, currency exchange rates, taxes, payment terms, ancillary services, or other non-educational or non-accommodation offerings).
(b) Relating to the quality of the Offering, the ability of the Provider to fulfill it, or the availability of the service.
(c) Arising from information generated through the Edvisor API or any third-party integration (including quotes or prices generated through such means).
(d) Resulting from tampering, unauthorized access, or alteration of the Platform by a third party.
(e) Attributable to sabotage or malicious acts by Edvisor's employees or contractors, provided that such acts are outside the scope of their employment or engagement and not condoned or authorized by Edvisor.
(f) Caused by force majeure events, including but not limited to natural disasters, pandemics, acts of terrorism, war, civil unrest, labor strikes, or any other event beyond the reasonable control of Edvisor.
Edvisor reserves the right to determine any further exclusions at its discretion, subject to applicable laws and regulations.
3.2 Remedy in the Case of Error
In order to qualify for compensation or remedy under the Program, the following criteria must be satisfied:
(a) A reservation for services with the Provider shall have been made through the Edvisor Platform.
(b) A claim for compensation or remedy must be submitted through the Pricing Claim form no later than forty (40) calendar days following the date of the initial quote and within ten (10) calendar days of the date of the invoice.
(c) The booking must fully align with the details provided in the quote, including, but not limited to, the selected Offerings, student information, date ranges, and any additional specifications.
(d) The Agent has provided proof of payment for a Provider invoice that indicates a total price differing from the price specified in the quote.
(e) The invoice must be dated within thirty (30) days following the date of the corresponding quote.
(f) The Agent has an active, paid Edvisor subscription. Compensation is not available for agents on free or trial plans.
While Edvisor appreciates reporting inaccuracies and will fix any reported errors, compensation will only be given if a booking is made and eligible under the EdCover program.
The following limitations shall apply to the compensation and remedies provided under this Policy:
(a) Maximum Value per Claim: The total compensation awarded for any individual claim shall not exceed five hundred United States Dollars (USD 500).
(b) Maximum Value for a Single Offering: The cumulative compensation awarded to a single Agency for any single Offering during a ninety (90) day period shall not exceed five hundred United States Dollars (USD 500).
(c) Aggregate Limitations: Edvisor reserves the right to impose additional aggregate limitations on the total compensation awarded under the Program, as deemed necessary and appropriate in its sole discretion, subject to any applicable legal and regulatory requirements.
(d) Non-Monetary Remedies: Edvisor may, in its sole discretion, offer non-monetary remedies in lieu of or in addition to monetary compensation, including but not limited to, credits for future services, adjustments to future invoices, or other forms of relief as deemed appropriate under the circumstances.
(e) No Double Recovery: The Agent shall not be entitled to recover compensation under the Program for the same discrepancy or error from both the Provider and Edvisor. Any compensation received from one Party shall offset the Agent's entitlement to compensation from the other Party for the same discrepancy or error.
4.1.1 Benefits to Providers
By participating in the EdCover Program, Providers benefit from:
(a) Exclusive EdCover Visibility: The Provider's eligible Offerings will display an EdCover badge and be accessible through an EdCover filter during searches, signifying participation in the Program and enhancing visibility to potential Agents and students
(b) Access to Pricing Management Service: The Provider shall have access to Edvisor's Pricing Management service, which includes the Company's assistance in entering, updating, and maintaining the Offering and pricing information on the Edvisor Platform on behalf of the Provider.
(c) Streamlined Claims Management: Edvisor shall manage claims against the Provider's Offerings, including handling inquiries, investigations, and compensation in accordance with the terms and conditions of the EdCover Program.
(d) Compensation to Agents for Company-Caused Errors: In the event that a discrepancy in pricing information is determined to be the result of an error caused by Edvisor, the Company shall compensate the affected Agent in accordance with Section 5.3.
4.1.2 Responsibilities of Providers
In order to ensure the effective functioning of the EdCover Program and to maintain the Provider's participation therein, the Provider shall undertake the following obligations:
(a) Enrollment in the Program: The Provider shall apply for participation in the Program by completing the EdCover Enrollment Form and accepting the terms and conditions set forth in the EdCover Agreement.
(b) Submission of Accurate Information: The Provider shall furnish Edvisor with accurate, complete, and up-to-date Eligible Information pertaining to their Offerings and pricing utilizing the approved methods of submission as specified by Edvisor.
(c) Timely Submission of Information: The Provider must submit all relevant updates or changes to Eligible Information pertaining to the Provider's Offerings to Edvisor at least fourteen (14) days in advance of the effective change date.
(d) Maintenance of Good Standing: The Provider shall comply with all applicable terms and conditions of the Edvisor Platform, including adherence to the Marketplace Integrity clause, which encompasses accepting and processing bookings through the Platform as an essential requirement, in order to maintain their Good Standing status.
(e) Prompt Response to Inquiries and Claims: The Provider shall respond to any inquiries related to updates to Eligible Information or Claims in a timely and cooperative manner, providing any necessary information or documentation as requested by Edvisor or the Agent.
(f) Compensation and Honoring of Faulty Prices: In the event that a discrepancy in pricing information is determined to be the result of an error caused by the Provider, the Provider shall honor the lower price or compensate the Agent in accordance with the remedy process outlined in Section 5.2.3.
(g) Compliance with Consequences for Non-Compliance: Failure to comply with the obligations set forth in this Section may result in consequences as determined by Edvisor, including but not limited to removal from the EdCover Program, suspension of the Provider's account, or other appropriate measures.
4.2.1 Benefits to Agents
By quoting and booking EdCover offerings through the Edvisor Platform, agents benefit from:
(a) Confidence in Pricing Accuracy: Increased confidence in the accuracy of pricing information on the Platform, as these Offerings are subject to the Program's stringent eligibility criteria and verification processes.
(b) Compensation for Eligible Discrepancies: In the event of a discrepancy in pricing information that meets the eligibility criteria outlined in Section 3.0, Agents may be entitled to compensation up to five hundred United States Dollars (USD 500) per claim, as per the terms and conditions of the EdCover Program.
(c) Streamlined Claims Process: Agents who book EdCover Offerings will benefit from Edvisor's streamlined claims management process, which includes handling inquiries, investigations, and compensation in accordance with the terms and conditions of the EdCover Program.
(d) Access to Credible Providers: By opting to book EdCover Offerings, Agents can ensure that they are working with Providers who have demonstrated a commitment to maintaining accurate pricing information on the Platform and adhering to the Program's requirements, thereby fostering a more reliable and seamless booking experience.
4.2.2 Responsibilities of Agents
In order to benefit from the EdCover Program, the Agent shall accept the following responsibilities:
(a) Transact on the Edvisor Platform: The Agent shall complete all searches, quotes, and bookings on the Edvisor Platform.
(b) Timely reporting of discrepancies: The Agent shall promptly report any identified discrepancies in accordance with the reporting process outlined in Section 5.1.
(c) Maintain Enrollment in a Paid Plan: The Agent shall be responsible for maintaining enrollment in a paid subscription plan to ensure continued access to the benefits and services offered under the EdCover Program.
(d) Maintain Good Standing: The Agent shall comply with all applicable terms and conditions of the Edvisor Platform, including adherence to the Marketplace Integrity clause, in order to maintain their Good Standing status.
(e) Mitigation of potential losses: The Agent shall take reasonable steps to minimize any potential losses arising from discrepancies and shall not exploit the Program for their own benefit or to offer unauthorized discounts to students. This includes seeking alternative arrangements for affected students, engaging in proactive communication with the Provider to clarify potential misunderstandings or resolve issues, and manually adjusting new quotes to compensate for errors once discovered. The Agent shall not knowingly quote an Offering containing an error without adjusting the quote to reflect accurate pricing information.
(f) Cooperation with Edvisor and Provider: The Agent shall cooperate with Edvisor and the Provider during the investigation and resolution of any discrepancies, providing any necessary information or documentation as requested by Edvisor or the Provider.
4.3.1 Benefits to Edvisor
By implementing the EdCover Program, the Company intends to realize the following benefits:
(a) ReinforceTrust: Ensure the Edvisor Platform is the most reliable and trustworthy source of education Offering information in the world.
(b) Streamlined Claim Management: When errors do occur, facilitate a seamless claims experience for Agents and Providers.
(c) Platform Growth: Grow the Edvisor Agent and Provider network through a combination of (a) and (b)
4.3.2 Edvisor’s Responsibilities
In order to implement the EdCover Program, the Company shall accept the following responsibilities:
(a) Ensuring Accuracy of Information: Edvisor is responsible for ensuring that Eligible Information on the Platform is accurate and up-to-date to the best of its ability based on information shared by Providers
(b) Processing Claims: Edvisor shall diligently process claims, which includes conducting thorough investigations to determine the cause of the error or discrepancy, and engaging in communication with Providers and Agents throughout the claim processing.
(c) Managing Claim Disputes: Edvisor shall oversee claim disputes in accordance with Section 6.0, ensuring fair treatment of all Parties and facilitating the resolution of disputes in a timely and efficient manner.
(d) Compensating Agents for Errors: In instances where a discrepancy in pricing information is determined to be the result of an error caused by Edvisor, the Company shall compensate the affected Agent in accordance with Section 5.3. Additionally, when a discrepancy is determined to be the result of an error caused by the Provider, Edvisor shall facilitate the compensation process between the Provider and the Agent.
5.1 Reporting a Discrepancy to Edvisor
In the event that an Agent or Provider identifies a discrepancy in the pricing information on the Platform, the party identifying the discrepancy shall report the issue to Edvisor through the designated reporting channel within ten (10) business days of discovering the discrepancy. The report should include a detailed description of the discrepancy, relevant screenshots or other evidence, and any additional information that may assist Edvisor in investigating and resolving the issue.
5.2 Error Caused by Provider
5.2.1 Notification of Claim to Provider
In the event that Edvisor determines an error to be attributable to the Provider, Edvisor shall issue a written notification to the Provider's designated contact email or through the Platform messaging system. The notification shall include the following information:
A summary of the discrepancy, including the relevant details of the quote, invoice, and affected Offering.
Edvisor's determination that the discrepancy was caused by the Provider, including an explanation of the basis for such determination.
(c) The required remedy, as per Section 5.2.3, and the deadline for the Provider to implement the remedy.
(d) Any supporting documentation or evidence relied upon by Edvisor in making its determination.
5.2.2 Provider Response to Claim
Upon receipt of the Claim Notification, the Provider shall have five (5) business days to respond to Edvisor, either by:
Acknowledging the discrepancy, accepting responsibility, and confirming the implementation of the requested remedy within the specified deadline; or
Disputing Edvisor's determination by providing a written explanation and supporting documentation or evidence to the contrary.
In the event that the Provider fails to respond to the Claim Notification within the specified response period, the Provider shall be deemed to have accepted responsibility for the discrepancy and shall be obligated to implement the requested remedy in accordance with the terms and deadlines set forth in the Claim Notification. Failure to comply with such obligation may result in the imposition of consequences as outlined in Section 4.1.2, including removal from the Program, suspension of the Provider's account, or other consequences as determined by Edvisor.
5.2.3 Remedy by Provider
In the event that a discrepancy is determined to have been caused by the Provider, including but not limited to, incorrect, missing, or outdated pricing information, inaccurate descriptions of services, typographical errors, or failure to provide sufficient advance notice as defined in Section 4.3.2, the Provider shall be responsible for rectifying the error. In such an event, the Provider shall honor the lower price and shall compensate the Agent by issuing a new invoice reflecting the corrected amount.
5.3 Error Caused by Edvisor
If the discrepancy is determined to have been caused by Edvisor, including but not limited to, technical issues with the Platform, incorrect data input by Company personnel, or any other errors attributable to Edvisor, the Company shall be responsible for rectifying the error. In such an event, Edvisor shall compensate the Agent by:
(a) issuing a credit for future services to be applied against the Agent's account; or
(b) transferring funds to the Agent in an amount equal to the difference between the invoice and the correct amount.
In the event of any conflict, disagreement or unresolved discrepancy between the Parties, the following escalation process shall be followed:
(a) Pricing claim ticket: The Party identifying the discrepancy shall submit a detailed ticket to the other Party, outlining the nature of the discrepancy and any supporting documentation. The receiving Party shall have five (5) business days to respond and address the discrepancy.
(b) Escalation to Account Manager: If the discrepancy remains unresolved following the regular ticket submission process, the matter shall be escalated to the respective Account Managers of each Party. The Account Managers shall work together in good faith to resolve the discrepancy within ten (10) business days.
(c) Executive Pricing Escalation: If the Account Managers are unable to resolve the discrepancy within the stipulated time frame, the matter shall be escalated to a Company Executive who shall have final decision-making authority in resolving any disputes or discrepancies arising out of or in connection with this Section 5.0, subject to any applicable legal and regulatory requirements. Edvisor's decision shall be binding on the Parties.
Edvisor reserves the right to change, modify, or update this Policy, including eligibility criteria and remedies provided under the Program, at its sole discretion, and subject to applicable laws and regulations. Upon any change, modification, or update, Edvisor shall provide reasonable notice to all Parties. It is the responsibility of all Parties to periodically review and abide by the updated Policy to maintain their respective eligibility, benefits, and compliance with the terms and conditions of the EdCover Program.
EdCommerce, a tool offered by Edvisor Technologies Inc. ("Edvisor"). By accessing and using EdCommerce, you agree to be bound by these terms and conditions ("Terms"). Please read them carefully before registering for EdCommerce.
1.1 Subscription to EdCommerce is available to Edvisor customers with an active subscription in Edvisor for Agents or Edvisor Distribute only.
1.2 Should Edvisor not be able to process a due payment for the EdCommerce subscription, we will advise you immediately. Should we still be unable to process payment within 7 days of this notice, we will block access to the tool and any live sites will be disabled.
1.3 Early bird promotions will only be applicable for the first 12 months of the customer's subscription. Upon the completion of the first 12 months subscription, published pricing (250 USD/month on a monthly plan or 200 USD/month on a yearly plan) will become active and the customer's card registered with Edvisor will be charged.
2.1 Customers registering for the EdCommerce will receive a welcome email giving unique login access to their EdCommerce platform. Upon receiving this email, the 14-day free trial will begin.
2.2 Customers can cancel at any time by completing the EdCommerce Cancellation form. Should a cancellation request be received during the 14-day free trial period, no charge will be made. Should a cancellation request be received once a subscription is active (after the 14-day free trial period) the full subscription will be charged for the month or year according to the plan selected. No refund will be provided for cancellations of live subscriptions.
3.1 Privacy of information is managed according to Edvisor’s Terms & Conditions.
4.1 Edvisor makes no warranties, express or implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Edvisor shall not be liable for any damages, including without limitation, direct, indirect, incidental, special, consequential or punitive damages, arising out of the use or inability to use EdCommerce.
5.1 Edvisor reserves the right to modify or terminate EdCommerce, in whole or in part, at any time without notice. Edvisor shall not be liable to you or any third party for any modification or termination of EdCommerce.
6.1 These Terms shall be governed by and construed in accordance with the laws of the province of British Columbia and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of law. Any dispute arising out of these Terms shall be resolved exclusively in the courts located in the city of Vancouver, British Columbia.
7.1 These Terms constitute the entire agreement between you and Edvisor with respect to EdCommerce, and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Edvisor.
7.2 If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
7.3 Edvisor's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.
If you have any questions about these Terms, please contact us at email@example.com.
Effective date: April 3, 2023
We process personal data for the following purposes:
We process personal data on the following legal grounds:
We collect personal data when you:
When you interact with the Edvisor website, we collect information in order to evaluate site performance, determine your preferences, analyze user behaviour, and improve our content, marketing, and services. This information may include site interactions including recordings, your IP address and location, referral sources, browser cookies, device type, locale and similar device and browser technical data collected during your visit. You can control what information is collected using the cookie preference controls.
When you contact Edvisor or submit a form on our public website such as registering to receive updates from Edvisor, entering a contest, completing a survey or submitting a ticket, we collect additional information in order to respond to your request and offer personalized assistance or marketing. By submitting a form or contacting us, you grant explicit consent for Edvisor to collect and process this information. This information may include your full name and email, any information you voluntarily provide in the email or form, language and communication preferences.
When you create an account on the Edvisor platform, we collect information about you and your business in order to verify, register and secure your account, connect you with other users and optimize your user experience. By registering an account, you grant explicit consent for Edvisor to collect and process this information, which may encompass your personal and business full name, phone numbers, mailing addresses, social media profiles, payment and billing information, and security-related data such as your username, password, and security questions.
You have the ability to input student information into the Edvisor platform in order to effectively provide services and manage your business operations. As the data owner and controller of any student information entered into the Edvisor platform, you are responsible for obtaining the necessary consents and ensuring compliance with all applicable data protection laws and regulations.
This student information may include the student’s: full name, date of birth, gender, nationality, email address, phone number, mailing address, education history, academic transcripts, standardized test scores, visa information, accommodation preferences, arrival and departure dates, parent information, and study preferences.
When you interact with our content on third-party platforms, such as social media sites or other websites, we collect information to better understand your behavior, preferences, and interests in order to improve our content, marketing, and services. We may also use this information to identify trends, measure the effectiveness of our campaigns, and tailor our marketing strategies to better engage with our audience on third-party platforms.
The information may include social media profile information, engagement data, technical data, referral data, and content viewed or interacted with.
As part of our business operations, may share your personal data with the following categories of recipients:
As part of our business operations, we transfer your personal data to countries outside the European Economic Area (EEA). In accordance with the GDPR, we implement suitable safeguards for such transfers, including reliance on adequacy decisions, the use of standard contractual clauses where there is no recognition of the destination country’s adequacy by the European Commission, or binding corporate rules. Additionally, we ensure that any recipient of your personal data outside the EEA maintains a level of data protection equivalent to that required by the GDPR and implements robust security measures to protect your data.
We are committed to ensuring the security and protection of the personal data we process, and to providing a compliant and consistent approach to data protection. We have implemented robust data protection measures to safeguard the privacy and integrity of the personal data we collect and process through our SaaS product. These measures include:
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with the principles of data minimization and storage limitation. Our data retention policy ensures that personal data is managed responsibly and securely, and that we comply with legal, regulatory, and contractual obligations.
If you are an EU or Canadian resident, you have the following rights concerning your personal data, as established and limited by the relevant regulatory frameworks:
To exercise any of your data subject rights, please contact our Data Protection Officer at firstname.lastname@example.org.
In order to ensure the security of your personal data and prevent unauthorized access, we may require you to provide proof of your identity before we can process your request. We will process your request in accordance with applicable data protection laws and regulations. Please be aware that the time it takes to fulfill your request may vary depending on the nature and complexity of the request, as well as any legal or technical constraints. We will strive to respond to your request within a reasonable timeframe.
If, after contacting Edvisor, you are not satisfied with our response, you may lodge a complaint with the relevant data protection authorities such as the in the European Data Protection Board (https://edpb.europa.eu/edpb_en) or the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca).
Please note that we may be unable to fulfill your request in certain circumstances, such as when it conflicts with our legal or regulatory obligations, or when it would involve a disproportionate effort or expense. In such cases, we will inform you of the reasons for our decision and any available recourse.
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