The EdCover Program (hereinafter referred to as the "Program"), offered by Edvisor, aims to foster confidence in the pricing information displayed on the Edvisor Platform and to ensure smooth interactions between Agents and Providers. The Program achieves these objectives by guaranteeing the accuracy of prices generated on the Platform and providing compensation for discrepancies that may arise, in accordance with the terms and conditions set forth in this Policy.
For the purposes of this Policy, the following terms shall have the meanings set forth below:
(a) "Agent": An entity that purchases services from Providers for themselves or on behalf of a student.
(b) "Claim": A formal request submitted by an Agent or Provider to Edvisor seeking compensation or remedy under the EdCover Program, in accordance with the eligibility criteria and process outlined in this Policy.
(c) "Company" or “Edvisor”: Refers to Edvisor Technologies Inc., the entity offering the EdCover Program and operating the Edvisor Platform.
(d) "EdCover" or "the Program": A program offered by Edvisor designed to ensure the accuracy of pricing information on the Edvisor Platform and provide compensation for inaccuracies.
(e) "Edvisor Platform": Consists of Edvisor Distribute, Edvisor for Agents, and EdCommerce, collectively forming an integrated online platform operated by Edvisor to facilitate the listing, discovery, and booking of education and accommodation services offered by Providers,for Agents and students.
(f) "Eligible Information": Information related to an Offering that meets specific criteria outlined in Section 3.1.
(g) "Good Standing": A status where a Party is in compliance with all the terms and conditions of their respective agreements with Edvisor and has no outstanding or unresolved breaches, disputes, or violations related to their account or use of the Edvisor Platform.
(h) "Offering": A course or accommodation service listed by a Provider on the Edvisor Platform.
(l) "Error": A discrepancy between Eligible Information displayed on the Edvisor Platform and the Provider's actual or intended Offering information.
(j) "Pricing Management": A paid service provided by Edvisor wherein Edvisor undertakes the responsibility of entering, updating, and maintaining the Offering and pricing information on the Edvisor Platform on behalf of the Provider. To facilitate the effective execution of this service, the Provider is obligated to furnish Edvisor with accurate, complete, and timely information pertaining to their Offerings and pricing.
(k) "Provider": An entity that offers educational or accommodation services through listings on the Edvisor Platform.
(l) "the Parties": Edvisor, the Agent, and the Provider, as applicable.
3.1 Eligible Information
The Program applies only to Eligible Information that satisfies all of the following criteria:
(a) Eligible Information is any of the following elements, provided that they impact the final price: base price, discount value, promotional structure and eligibility, minimum or maximum durations, student eligibility requirements, region-specific restrictions, or eligibility dates.
(b) The information is displayed on the Edvisor Platform as part of a quote generated entirely within the Platform.
(c) The Offering is designated as part of the Program, as indicated by an EdCover badge displayed next to the price.
(d) The information relates to a course or accommodation service, encompassing directly associated fees, promotions, and discounts.
The Program does not cover any discrepancies or inaccuracies on the Platform that are:
(a) Related to a product or service not explicitly listed in the eligibility criteria (e.g., insurance products, currency exchange rates, taxes, payment terms, ancillary services, or other non-educational or non-accommodation offerings).
(b) Relating to the quality of the Offering, the ability of the Provider to fulfill it, or the availability of the service.
(c) Arising from information generated through the Edvisor API or any third-party integration (including quotes or prices generated through such means).
(d) Resulting from tampering, unauthorized access, or alteration of the Platform by a third party.
(e) Attributable to sabotage or malicious acts by Edvisor's employees or contractors, provided that such acts are outside the scope of their employment or engagement and not condoned or authorized by Edvisor.
(f) Caused by force majeure events, including but not limited to natural disasters, pandemics, acts of terrorism, war, civil unrest, labor strikes, or any other event beyond the reasonable control of Edvisor.
Edvisor reserves the right to determine any further exclusions at its discretion, subject to applicable laws and regulations.
3.2 Remedy in the Case of Error
In order to qualify for compensation or remedy under the Program, the following criteria must be satisfied:
(a) A reservation for services with the Provider shall have been made through the Edvisor Platform.
(b) A claim for compensation or remedy must be submitted through the Pricing Claim form no later than forty (40) calendar days following the date of the initial quote and within ten (10) calendar days of the date of the invoice.
(c) The booking must fully align with the details provided in the quote, including, but not limited to, the selected Offerings, student information, date ranges, and any additional specifications.
(d) The Agent has provided proof of payment for a Provider invoice that indicates a total price differing from the price specified in the quote.
(e) The invoice must be dated within thirty (30) days following the date of the corresponding quote.
(f) The Agent has an active, paid Edvisor subscription. Compensation is not available for agents on free or trial plans.
While Edvisor appreciates reporting inaccuracies and will fix any reported errors, compensation will only be given if a booking is made and eligible under the EdCover program.
The following limitations shall apply to the compensation and remedies provided under this Policy:
(a) Maximum Value per Claim: The total compensation awarded for any individual claim shall not exceed five hundred United States Dollars (USD 500).
(b) Maximum Value for a Single Offering: The cumulative compensation awarded to a single Agency for any single Offering during a ninety (90) day period shall not exceed five hundred United States Dollars (USD 500).
(c) Aggregate Limitations: Edvisor reserves the right to impose additional aggregate limitations on the total compensation awarded under the Program, as deemed necessary and appropriate in its sole discretion, subject to any applicable legal and regulatory requirements.
(d) Non-Monetary Remedies: Edvisor may, in its sole discretion, offer non-monetary remedies in lieu of or in addition to monetary compensation, including but not limited to, credits for future services, adjustments to future invoices, or other forms of relief as deemed appropriate under the circumstances.
(e) No Double Recovery: The Agent shall not be entitled to recover compensation under the Program for the same discrepancy or error from both the Provider and Edvisor. Any compensation received from one Party shall offset the Agent's entitlement to compensation from the other Party for the same discrepancy or error.
4.1.1 Benefits to Providers
By participating in the EdCover Program, Providers benefit from:
(a) Exclusive EdCover Visibility: The Provider's eligible Offerings will display an EdCover badge and be accessible through an EdCover filter during searches, signifying participation in the Program and enhancing visibility to potential Agents and students
(b) Access to Pricing Management Service: The Provider shall have access to Edvisor's Pricing Management service, which includes the Company's assistance in entering, updating, and maintaining the Offering and pricing information on the Edvisor Platform on behalf of the Provider.
(c) Streamlined Claims Management: Edvisor shall manage claims against the Provider's Offerings, including handling inquiries, investigations, and compensation in accordance with the terms and conditions of the EdCover Program.
(d) Compensation to Agents for Company-Caused Errors: In the event that a discrepancy in pricing information is determined to be the result of an error caused by Edvisor, the Company shall compensate the affected Agent in accordance with Section 5.3.
4.1.2 Responsibilities of Providers
In order to ensure the effective functioning of the EdCover Program and to maintain the Provider's participation therein, the Provider shall undertake the following obligations:
(a) Enrollment in the Program: The Provider shall apply for participation in the Program by completing the EdCover Enrollment Form and accepting the terms and conditions set forth in the EdCover Agreement.
(b) Submission of Accurate Information: The Provider shall furnish Edvisor with accurate, complete, and up-to-date Eligible Information pertaining to their Offerings and pricing utilizing the approved methods of submission as specified by Edvisor.
(c) Timely Submission of Information: The Provider must submit all relevant updates or changes to Eligible Information pertaining to the Provider's Offerings to Edvisor at least fourteen (14) days in advance of the effective change date.
(d) Maintenance of Good Standing: The Provider shall comply with all applicable terms and conditions of the Edvisor Platform, including adherence to the Marketplace Integrity clause, which encompasses accepting and processing bookings through the Platform as an essential requirement, in order to maintain their Good Standing status.
(e) Prompt Response to Inquiries and Claims: The Provider shall respond to any inquiries related to updates to Eligible Information or Claims in a timely and cooperative manner, providing any necessary information or documentation as requested by Edvisor or the Agent.
(f) Compensation and Honoring of Faulty Prices: In the event that a discrepancy in pricing information is determined to be the result of an error caused by the Provider, the Provider shall honor the lower price or compensate the Agent in accordance with the remedy process outlined in Section 5.2.3.
(g) Compliance with Consequences for Non-Compliance: Failure to comply with the obligations set forth in this Section may result in consequences as determined by Edvisor, including but not limited to removal from the EdCover Program, suspension of the Provider's account, or other appropriate measures.
4.2.1 Benefits to Agents
By quoting and booking EdCover offerings through the Edvisor Platform, agents benefit from:
(a) Confidence in Pricing Accuracy: Increased confidence in the accuracy of pricing information on the Platform, as these Offerings are subject to the Program's stringent eligibility criteria and verification processes.
(b) Compensation for Eligible Discrepancies: In the event of a discrepancy in pricing information that meets the eligibility criteria outlined in Section 3.0, Agents may be entitled to compensation up to five hundred United States Dollars (USD 500) per claim, as per the terms and conditions of the EdCover Program.
(c) Streamlined Claims Process: Agents who book EdCover Offerings will benefit from Edvisor's streamlined claims management process, which includes handling inquiries, investigations, and compensation in accordance with the terms and conditions of the EdCover Program.
(d) Access to Credible Providers: By opting to book EdCover Offerings, Agents can ensure that they are working with Providers who have demonstrated a commitment to maintaining accurate pricing information on the Platform and adhering to the Program's requirements, thereby fostering a more reliable and seamless booking experience.
4.2.2 Responsibilities of Agents
In order to benefit from the EdCover Program, the Agent shall accept the following responsibilities:
(a) Transact on the Edvisor Platform: The Agent shall complete all searches, quotes, and bookings on the Edvisor Platform.
(b) Timely reporting of discrepancies: The Agent shall promptly report any identified discrepancies in accordance with the reporting process outlined in Section 5.1.
(c) Maintain Enrollment in a Paid Plan: The Agent shall be responsible for maintaining enrollment in a paid subscription plan to ensure continued access to the benefits and services offered under the EdCover Program.
(d) Maintain Good Standing: The Agent shall comply with all applicable terms and conditions of the Edvisor Platform, including adherence to the Marketplace Integrity clause, in order to maintain their Good Standing status.
(e) Mitigation of potential losses: The Agent shall take reasonable steps to minimize any potential losses arising from discrepancies and shall not exploit the Program for their own benefit or to offer unauthorized discounts to students. This includes seeking alternative arrangements for affected students, engaging in proactive communication with the Provider to clarify potential misunderstandings or resolve issues, and manually adjusting new quotes to compensate for errors once discovered. The Agent shall not knowingly quote an Offering containing an error without adjusting the quote to reflect accurate pricing information.
(f) Cooperation with Edvisor and Provider: The Agent shall cooperate with Edvisor and the Provider during the investigation and resolution of any discrepancies, providing any necessary information or documentation as requested by Edvisor or the Provider.
4.3.1 Benefits to Edvisor
By implementing the EdCover Program, the Company intends to realize the following benefits:
(a) ReinforceTrust: Ensure the Edvisor Platform is the most reliable and trustworthy source of education Offering information in the world.
(b) Streamlined Claim Management: When errors do occur, facilitate a seamless claims experience for Agents and Providers.
(c) Platform Growth: Grow the Edvisor Agent and Provider network through a combination of (a) and (b)
4.3.2 Edvisor’s Responsibilities
In order to implement the EdCover Program, the Company shall accept the following responsibilities:
(a) Ensuring Accuracy of Information: Edvisor is responsible for ensuring that Eligible Information on the Platform is accurate and up-to-date to the best of its ability based on information shared by Providers
(b) Processing Claims: Edvisor shall diligently process claims, which includes conducting thorough investigations to determine the cause of the error or discrepancy, and engaging in communication with Providers and Agents throughout the claim processing.
(c) Managing Claim Disputes: Edvisor shall oversee claim disputes in accordance with Section 6.0, ensuring fair treatment of all Parties and facilitating the resolution of disputes in a timely and efficient manner.
(d) Compensating Agents for Errors: In instances where a discrepancy in pricing information is determined to be the result of an error caused by Edvisor, the Company shall compensate the affected Agent in accordance with Section 5.3. Additionally, when a discrepancy is determined to be the result of an error caused by the Provider, Edvisor shall facilitate the compensation process between the Provider and the Agent.
5.1 Reporting a Discrepancy to Edvisor
In the event that an Agent or Provider identifies a discrepancy in the pricing information on the Platform, the party identifying the discrepancy shall report the issue to Edvisor through the designated reporting channel within ten (10) business days of discovering the discrepancy. The report should include a detailed description of the discrepancy, relevant screenshots or other evidence, and any additional information that may assist Edvisor in investigating and resolving the issue.
5.2 Error Caused by Provider
5.2.1 Notification of Claim to Provider
In the event that Edvisor determines an error to be attributable to the Provider, Edvisor shall issue a written notification to the Provider's designated contact email or through the Platform messaging system. The notification shall include the following information:
A summary of the discrepancy, including the relevant details of the quote, invoice, and affected Offering.
Edvisor's determination that the discrepancy was caused by the Provider, including an explanation of the basis for such determination.
(c) The required remedy, as per Section 5.2.3, and the deadline for the Provider to implement the remedy.
(d) Any supporting documentation or evidence relied upon by Edvisor in making its determination.
5.2.2 Provider Response to Claim
Upon receipt of the Claim Notification, the Provider shall have five (5) business days to respond to Edvisor, either by:
Acknowledging the discrepancy, accepting responsibility, and confirming the implementation of the requested remedy within the specified deadline; or
Disputing Edvisor's determination by providing a written explanation and supporting documentation or evidence to the contrary.
In the event that the Provider fails to respond to the Claim Notification within the specified response period, the Provider shall be deemed to have accepted responsibility for the discrepancy and shall be obligated to implement the requested remedy in accordance with the terms and deadlines set forth in the Claim Notification. Failure to comply with such obligation may result in the imposition of consequences as outlined in Section 4.1.2, including removal from the Program, suspension of the Provider's account, or other consequences as determined by Edvisor.
5.2.3 Remedy by Provider
In the event that a discrepancy is determined to have been caused by the Provider, including but not limited to, incorrect, missing, or outdated pricing information, inaccurate descriptions of services, typographical errors, or failure to provide sufficient advance notice as defined in Section 4.3.2, the Provider shall be responsible for rectifying the error. In such an event, the Provider shall honor the lower price and shall compensate the Agent by issuing a new invoice reflecting the corrected amount.
5.3 Error Caused by Edvisor
If the discrepancy is determined to have been caused by Edvisor, including but not limited to, technical issues with the Platform, incorrect data input by Company personnel, or any other errors attributable to Edvisor, the Company shall be responsible for rectifying the error. In such an event, Edvisor shall compensate the Agent by:
(a) issuing a credit for future services to be applied against the Agent's account; or
(b) transferring funds to the Agent in an amount equal to the difference between the invoice and the correct amount.
In the event of any conflict, disagreement or unresolved discrepancy between the Parties, the following escalation process shall be followed:
(a) Pricing claim ticket: The Party identifying the discrepancy shall submit a detailed ticket to the other Party, outlining the nature of the discrepancy and any supporting documentation. The receiving Party shall have five (5) business days to respond and address the discrepancy.
(b) Escalation to Account Manager: If the discrepancy remains unresolved following the regular ticket submission process, the matter shall be escalated to the respective Account Managers of each Party. The Account Managers shall work together in good faith to resolve the discrepancy within ten (10) business days.
(c) Executive Pricing Escalation: If the Account Managers are unable to resolve the discrepancy within the stipulated time frame, the matter shall be escalated to a Company Executive who shall have final decision-making authority in resolving any disputes or discrepancies arising out of or in connection with this Section 5.0, subject to any applicable legal and regulatory requirements. Edvisor's decision shall be binding on the Parties.
Edvisor reserves the right to change, modify, or update this Policy, including eligibility criteria and remedies provided under the Program, at its sole discretion, and subject to applicable laws and regulations. Upon any change, modification, or update, Edvisor shall provide reasonable notice to all Parties. It is the responsibility of all Parties to periodically review and abide by the updated Policy to maintain their respective eligibility, benefits, and compliance with the terms and conditions of the EdCover Program.